Warranty, Service & Quality
Quality control
Every GIGANT product goes through the same five-stage quality control process, across all 18 categories:
- Prototype testing — new designs are validated against test samples before production begins.
- Sample testing — tools are pulled at random from production runs and tested.
- Durability assessment — each design is evaluated for service life and resistance to workload.
- Batch acceptance testing — production samples from every batch are tested before the batch is accepted.
- Benchmarking — finished products are checked against their specifications and compared with equivalent products on the market.
This process applies uniformly across GIGANT's assortment — from hand tools and consumables to power equipment, welding equipment and generators, compressor and pneumatic equipment, and machine tools — so quality control doesn't loosen as the product gets more complex.
Warranty
GIGANT backs its tools and equipment with a manufacturer's warranty ranging from 1 year up to 25 years, depending on the product category. This warranty applies internationally, wherever GIGANT products are sold.
As with any manufacturer's warranty, coverage applies to manufacturing defects and functional failure under normal, intended use. It does not cover normal wear items (such as consumables, blades, or other wear parts), or damage caused by misuse, unauthorized modification, or use outside the product's intended purpose.
Service and support
GIGANT warranty and repair service is available internationally through a network of authorized partner service centers — the same service model used across the joint GIGANT + Inforce stand. Every shipment of GIGANT products includes the spare parts and consumables needed for standard repairs and maintenance, so partner centers can carry out warranty and post-warranty repairs locally without waiting on additional stock.
For service, repairs, or any warranty question, customers can reach the GIGANT after-sales team directly at after-sales@skyline-tools.com, or contact their nearest authorized GIGANT partner service center.
Certification
GIGANT products carry the certifications required for the international markets they are sold in. Depending on the destination market and product category, this includes:
- CE marking, for products sold in the European Union
- The relevant Gulf conformity certification (such as the G-Mark / GCC Conformity Mark), for the UAE and the wider Gulf Cooperation Council region
- SNI certification, for products sold in Indonesia
- INMETRO certification, for products sold in Brazil
This applies across GIGANT's full assortment, including higher-complexity categories such as generators, welding equipment, compressors, and machine tools, not only hand tools and consumables. Certificates for a specific product or market are available on request through the after-sales contact above.
Frequently asked questions
How long is the warranty on GIGANT products?
From 1 year up to 25 years, depending on the product category. The warranty applies internationally.
What does the warranty cover, and what's excluded?
It covers manufacturing defects and functional failure under normal, intended use. It doesn't cover normal wear parts or consumables, or damage from misuse, unauthorized modification, or use outside the product's intended purpose.
How do I make a warranty claim?
Contact your nearest authorized GIGANT partner service center, or email after-sales@skyline-tools.com with your proof of purchase and a description of the issue.
Where can I get my GIGANT product serviced?
Through GIGANT's international network of authorized partner service centers. Each center is stocked with the spare parts and consumables needed for standard repairs, supplied with every shipment of GIGANT products.
How long does a repair take?
Because partner service centers already hold the spare parts and consumables they need, most repairs can be carried out locally without waiting on additional stock. Contact your nearest partner center for an exact turnaround.
Are GIGANT products certified for use in my country?
GIGANT products carry the certifications required for the markets they're sold in — including CE marking in the European Union, the relevant Gulf conformity certification (such as the G-Mark / GCC Conformity Mark) in the UAE and the wider Gulf region, SNI certification in Indonesia, and INMETRO certification in Brazil — across the full assortment, including generators, welding equipment, compressors, and machine tools. Certificates for a specific product are available on request.
What does GIGANT sell, and how broad is the range?
More than 4,500 products across 18 main categories — from hand tools, power tools, and power equipment to welding equipment and generators, compressor and pneumatic equipment, machine tools, measuring tools, fasteners, workwear, and PPE — all backed by the same warranty, service, and quality-control standards described above.
Do I need to register my product for the warranty to be valid?
No product registration is required. A valid proof of purchase is sufficient to make a warranty claim.